Trino Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Trino Casino. Please read them carefully before registering an account, depositing funds, playing games or using any services. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Trino Casino operates under two gaming licences: one from the Curaçao Gaming Authority (reference OGL/2024/112/0974, issued 24 June 2025) and one from the Comoros Autonomous Island of Anjouan (reference ALSI-202412042-FI2).

1. General terms and acceptance

These Terms & Conditions form an agreement between you and Trino Casino in relation to your use of the website, account services, games, payment facilities, promotions and any other features made available through the website. They apply to all visitors, registered players and users of the services. Additional rules may apply to particular games, promotions or payment methods. Where additional rules apply, they will be shown with the relevant service and should be read together with these terms.

You are responsible for reading the current version of these terms before using the website. Trino Casino may update, replace or amend these terms from time to time. Changes may be made to reflect operational, technical, legal or regulatory requirements. Continued use of the website after an update means that you accept the revised terms. If a material change affects your rights or obligations, information may be provided through the website or by another appropriate method.

You must use the website lawfully and honestly. You must not use the services for fraud, money laundering, unauthorised financial activity, market abuse, cheating, collusion, manipulation or any other improper purpose. You must also comply with applicable Australian laws and any other laws that apply to you. Access to the website may be restricted where gambling services are not permitted or where local requirements prevent access.

Eligibility and account registration

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location. You may be asked to confirm your age, identity, address, payment information or source of funds before an account can be opened or used. You must provide accurate, complete and up-to-date information and promptly correct information that changes.

Only one personal account may be used by each player unless Trino Casino expressly agrees otherwise. Your account is for your own use and must not be shared, sold, transferred or operated by another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. You should notify Trino Casino promptly if you believe your account has been accessed without permission.

2. Accounts, funds and payments

You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to verification, processing checks, limits, availability and the terms of the relevant payment provider. Trino Casino may refuse, delay or reverse a transaction where information is incomplete, a payment cannot be verified, technical problems occur or a transaction appears unusual or inconsistent with these terms.

You should check all transaction details before confirming a deposit or withdrawal. You are responsible for providing correct payment information. Any fees, charges or currency conversion costs applied by a bank, card issuer, payment provider or other third party may be your responsibility. The amount shown in your account may not include charges applied outside the website.

Funds placed in your account should be used for the services provided through the website and must not come from unlawful activity. You must not deposit funds using a method that is intended to conceal your identity, source of funds or ownership. Additional checks may be required before withdrawals are completed. These checks are designed to protect players, payment systems and the integrity of the services.

A withdrawal may be reviewed against your account information, payment history, applicable wagering requirements and responsible gambling controls. Where a transaction or account requires review, processing may take longer than usual. You should not regard a displayed balance as a guarantee that a withdrawal will be completed until the transaction has been accepted and processed.

Account suspension and closure

Trino Casino may suspend, restrict or close an account where it considers this necessary to protect players, investigate activity, meet legal or regulatory obligations, address security concerns, manage responsible gambling risks or enforce these terms. An account may also be restricted where verification is not completed or information provided is inaccurate.

You may request account closure at any time. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, misuse or compliance checks. Any remaining balance may be reviewed before it is dealt with in accordance with applicable requirements and the circumstances of the account.

3. Games, promotions and responsible gambling

Games are provided for entertainment and involve financial risk. Outcomes are determined by the relevant game rules and applicable technical systems. You accept that wins are not guaranteed and that past results do not predict future results. You should only gamble with money you can afford to lose and should never treat gambling as a way to solve financial problems.

Specific game rules, including information about how a game works, may be displayed before or during play. You should review those rules before placing a wager. If a technical issue, system error, interruption or other event affects a game or transaction, Trino Casino may investigate the matter and take reasonable steps to correct the outcome in accordance with applicable requirements.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions may be subject to separate terms. Those terms may include eligibility requirements, time limits, minimum deposits, wagering conditions, game restrictions, maximum values, withdrawal conditions or other limitations. You should read the full promotional terms before accepting or using an offer.

Unless stated otherwise, promotional offers are limited to one eligible player, household, device, payment method or other permitted basis. Trino Casino may withdraw, amend or refuse a promotion where it identifies misuse, multiple accounts, automated activity, collusion, technical error or a breach of promotional terms. A promotion may not be exchanged for cash unless the relevant terms allow it.

Responsible gambling

Trino Casino supports informed and responsible gambling. You can consider setting personal limits, taking regular breaks, keeping track of your spending and avoiding gambling when upset, tired or under the influence of alcohol. Gambling should remain an optional leisure activity, not a priority over essential living costs, work, study, relationships or health.

Set a budget before you play and do not chase losses.
Use available deposit, spending, time or session controls where offered.
Take a break or request account restrictions if gambling stops being enjoyable.
Seek independent support if gambling is affecting your finances, wellbeing or relationships.
Do not allow another person to use your account or gamble on your behalf.

If you believe you may be gambling at risk, stop playing and use the responsible gambling tools available through the website. You may also seek help from an appropriate Australian support service or qualified professional. Information about available assistance may be provided on the website.

4. Website use, privacy and liability

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, sell, reverse engineer, interfere with or misuse any part of the website. You must not introduce malicious software, use automated tools without permission, attempt to bypass security controls or access areas that are not intended for you.

The website may contain links, services or content provided by third parties. Those third parties may have their own terms and privacy policies, and Trino Casino is not responsible for matters outside its reasonable control. Website features may be changed, interrupted, withdrawn or unavailable from time to time because of maintenance, technical faults, security events, supplier issues or other circumstances.

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. By using the website, you acknowledge that information may be collected and used for account administration, identity and age checks, payments, security, responsible gambling, customer support, legal compliance and service improvement. You should read the Privacy Policy for further information about information handling and your rights.

To the extent permitted by law, Trino Casino is not responsible for loss caused by events outside its reasonable control, interruptions to communications or payment systems, unauthorised access caused by your failure to protect account details, or your breach of these terms. Nothing in these terms excludes or limits a right or guarantee that cannot legally be excluded or limited under applicable Australian law.

Complaints and applicable requirements

If you have a question, transaction concern or complaint, please use the customer support options made available on the website. Provide enough information for the matter to be identified, including relevant dates, account information and a clear description of the issue. Trino Casino may request further information before reviewing a complaint.

These terms are intended to operate subject to applicable Australian law and any mandatory rights or protections that apply to you. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. If any part of these terms conflicts with a mandatory legal requirement, that requirement will take precedence.

For questions about these Terms & Conditions, please refer to the current support and contact information displayed on the Trino Casino website. By continuing to use the website, you confirm that you have had the opportunity to read and understand these terms and agree to be bound by them.