Contact Trino Casino

Need help with Trino Casino? Contact our support team at support@trinocasino.best for assistance with your account, payments, verification, technical issues or responsible gambling options. Providing clear information in your first message can help the team understand your request and respond more efficiently.

Trino Casino operates under two gaming licences: one from the Curaçao Gaming Authority (reference OGL/2024/112/0974, issued 24 June 2025) and one from the Comoros Autonomous Island of Anjouan (reference ALSI-202412042-FI2).

How to get in touch

For support by email, write to support@trinocasino.best. Please use the email address linked to your account where possible, so your request can be reviewed more easily. Do not send your password, full payment card details or other sensitive security information.

To help support investigate your request, include your account email or username, a short description of the issue and any relevant details, such as the date an error occurred. You may also attach screenshots if relevant. Please check that screenshots do not display passwords, complete card numbers or other information that should remain private.

Account access, profile and verification questions
Deposit and withdrawal enquiries
Questions about applicable bonus terms
Technical problems, error messages or website issues
Requests for responsible gambling information, restrictions or account support

Support usually replies within 24 hours, although response times can vary depending on the complexity and volume of requests. If your matter is urgent, send one complete message rather than multiple follow-ups, as this can help avoid delays.

Before contacting support

Please provide accurate information and explain what outcome you need. For payment questions, include the relevant transaction date and amount where available, but do not include complete banking or card details. For technical issues, mention the device or browser used and describe any message shown on screen.

If you are concerned about your gambling, contact support at support@trinocasino.best and clearly state that your request relates to responsible gambling. The team can provide information about available account controls and support options.