Responsible Gaming

Trino Casino is committed to promoting a safer and more informed gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Take time to understand the risks, set limits before you play and only gamble with money you can afford to lose.

Trino Casino operates under two gaming licences: one from the Curaçao Gaming Authority (reference OGL/2024/112/0974, issued 24 June 2025) and one from the Comoros Autonomous Island of Anjouan (reference ALSI-202412042-FI2).

Gamble Responsibly

Gambling can be enjoyable when it remains within your personal limits. However, games of chance are designed so that outcomes are uncertain, and there is no guaranteed strategy for winning. Previous results do not affect future results, and a win is never owed because you have experienced a losing streak. Always make decisions based on your own circumstances rather than trying to recover money that has already been lost.

Before you start, decide how much time and money you are prepared to spend. Consider these amounts entertainment expenses, similar to the cost of other leisure activities. Once you reach your budget or time limit, stop playing. Do not increase your spend because you are bored, frustrated or hoping that the next game will change your results.

Set a deposit, spending or loss limit that reflects what you can comfortably afford.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household expenses, bills, savings and borrowed money.
Do not chase losses or gamble to repay debts.
Avoid gambling when you are affected by alcohol, drugs, stress, anger or other strong emotions.
Do not gamble if it may affect your work, study, relationships, health or other responsibilities.
Treat wins as part of the entertainment experience rather than as regular income.
Keep your account details private and never allow another person to use your account.

Gambling should never be used as a financial plan. If you are experiencing money problems, consider speaking with a qualified financial counsellor rather than increasing your gambling. If gambling is causing distress or conflict, asking for help early can make it easier to regain control.

Tools to Help You Stay in Control

Trino Casino may provide account and play-management tools to help you monitor and control your gambling. Depending on the services available, these may include deposit limits, loss or spending limits, session reminders, reality checks, activity statements, cooling-off periods and account closure or self-exclusion options. Availability and operation may depend on the account settings and applicable requirements.

A limit works best when it is set before you begin playing. Choose an amount and period that are realistic for your circumstances. Do not set a limit using money needed for rent, mortgage payments, food, utilities, education, medical care or other essential costs. Monitor your account activity regularly so you understand how much time and money you are spending.

Taking a break

If gambling no longer feels enjoyable, consider taking a cooling-off break. A temporary break can create space to review your habits and make decisions away from the immediate excitement of play. During a break, avoid opening another account or using another person’s account to continue gambling. If you ask for account closure or self-exclusion, do not attempt to bypass the restriction.

Self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a specified period or indefinitely. A self-exclusion request may restrict access to your account and prevent you from using relevant services during the selected period. Read the conditions carefully before confirming your request, including any information about duration, reinstatement and contact arrangements.

If you believe you may be losing control, consider using account restrictions immediately and seek independent support. Do not wait until gambling has caused serious financial or personal harm. Our support team can explain the account-management options available through the service, but it cannot provide financial, legal or clinical advice.

Recognising Gambling Harm

Problem gambling can develop gradually, and different people may experience different warning signs. Paying attention to changes in your behaviour, mood, finances and relationships can help you act early. You may wish to speak with someone you trust if you notice that gambling is becoming more important or more difficult to control.

Spending more time or money gambling than you planned.
Repeatedly trying to win back money after losing.
Increasing your bets or deposits to feel the same excitement.
Feeling restless, irritable or anxious when trying to stop or cut down.
Thinking about gambling during work, study, family time or other activities.
Hiding or minimising how much you gamble.
Borrowing money, selling possessions or using credit to gamble.
Missing bills, delaying important payments or experiencing financial stress.
Gambling to escape problems, sadness, loneliness or anxiety.
Arguing with family, friends or colleagues because of gambling.
Neglecting sleep, health, work, study or other responsibilities.
Trying to stop several times without being able to do so.

One warning sign does not define a person, but several signs may indicate that additional support is appropriate. You do not need to wait for a crisis before asking for help. Speaking openly with a trusted person, health professional or gambling support service can help you consider practical next steps.

If gambling has contributed to thoughts of self-harm, immediate danger or a serious personal crisis, seek urgent help from emergency services or an appropriate crisis support service in Australia. Your safety is more important than your account or any gambling outcome.

Support, Age Requirements and Account Safety

If you are concerned about your gambling, support is available from Australian gambling-help and counselling services, financial counsellors, mental health professionals and other community organisations. You can also speak with a trusted family member or friend. Independent support can help with budgeting, relationships, emotional wellbeing and plans to reduce or stop gambling.

Trino Casino is intended for adults who meet the applicable legal age and eligibility requirements. People under the legal gambling age must not create an account, use the service or gamble. Parents and guardians should keep payment methods, passwords and devices secure, and consider using available parental controls or account restrictions to reduce the risk of access by children.

You must provide accurate information when creating or maintaining an account and complete any identity or age checks requested by the service. Do not provide access to another person, and do not use an account belonging to someone else. If you believe a minor has accessed an account, or that another person is using your details, contact the service through the available support channel as soon as possible.

Our approach

We aim to provide clear information about responsible gambling and to make account-management options available where applicable. We may monitor account activity for indicators of risk, unusual behaviour, age concerns or other issues relevant to safe and lawful use. Where appropriate, we may contact an account holder, apply restrictions or take other steps consistent with our policies and applicable requirements.

Responsible gambling information does not remove the risks associated with gambling, and no tool can guarantee that harm will not occur. The most effective approach is to set realistic limits, follow them consistently and seek assistance promptly if gambling stops being enjoyable or begins to affect your life.

By using Trino Casino, you should read and follow the applicable terms, account rules and responsible-gaming information. If you need help with a limit, break, account closure or self-exclusion option, use the support route provided on the website. We will explain the relevant process without encouraging you to continue gambling.