Privacy Policy

This Privacy Policy explains how Trino Casino handles personal information when players visit the website, create an account, use casino services or contact support. It outlines the types of information that may be collected, why it is used, how it is protected and the privacy choices available to players.

Trino Casino operates under two gaming licences: one from the Curaçao Gaming Authority (reference OGL/2024/112/0974, issued 24 June 2025) and one from the Comoros Autonomous Island of Anjouan (reference ALSI-202412042-FI2).

Information we may collect

Trino Casino may collect and use information that is reasonably needed to operate the website, provide gambling services, manage player accounts, protect users and meet applicable legal, security and compliance obligations. The type and amount of information collected will depend on how a player uses the website and the services available to them. Some information is supplied directly by a player, while other information is collected automatically through account activity, devices and website technologies.

Account and contact details

When a player registers, signs in or updates an account, Trino Casino may handle details such as a name, date of birth, residential information, nationality, contact details, username and account preferences. Information provided in messages to customer support may also be recorded. This can include questions, complaints, requests, feedback and details needed to resolve an account or service issue.

Identity and verification documents

Identity and age checks may be required before an account can be used fully or before certain transactions can be completed. For these checks, Trino Casino may handle identity documents and other supporting information. Depending on the circumstances, this may include information used to confirm identity, age, address, account ownership, source of funds or other relevant details. Verification information may also be reviewed as part of anti-fraud, security and financial crime prevention checks.

Payment and transaction records

Trino Casino may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. These records can include transaction references, payment status, dates, amounts, currency and limited payment information. Payment card, bank or other payment details may be processed directly by the relevant payment provider. Trino Casino may receive the information needed to confirm, monitor and reconcile a payment without necessarily storing complete payment credentials.

Device, technical and usage data

When a player visits or uses the website, technical and usage information may be collected. This may include an internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, login times, website interactions, referral information and details about errors or performance. Information about unusual login activity, account access and other security events may also be recorded to help protect accounts and the website.

Cookies and similar technologies

The website may use cookies and similar technologies to keep services working, remember settings, support secure sign-in, understand website use and improve performance. Cookies are small files or identifiers placed on a device by a website. Some cookies are required for account functions, while others may help with analytics, preferences or service improvement. Players can manage, block or delete cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some website features.

How information is used and shared

Personal information is used for purposes connected with operating Trino Casino, providing requested services, protecting players and meeting applicable obligations. Information may be used in the following ways:

Creating, maintaining and administering player accounts.
Processing deposits, withdrawals and other account transactions.
Providing access to games, account tools and website features.
Confirming identity, age, account ownership and eligibility.
Carrying out security, anti-fraud and financial crime prevention checks.
Monitoring activity for suspicious, prohibited or unlawful behaviour.
Responding to support requests, complaints and player communications.
Managing responsible gambling tools, restrictions and player protection measures.
Keeping the website secure, available, reliable and suitable for its intended use.
Improving website content, navigation, services and technical performance.
Sending essential messages about accounts, transactions, security or important service changes.
Meeting legal, tax, accounting, reporting and record-keeping obligations.

Where permitted, information may also be used to establish, exercise or defend legal rights, investigate disputes, prevent misuse of the services and protect the rights, safety and property of players, the website and other relevant parties. Marketing communications will only be sent where permitted and where the player has provided any required consent or has otherwise been given an applicable choice.

Marketing choices

Players can withdraw consent to marketing or change their marketing preferences. An unsubscribe link or preference option may be available in a marketing message. Players can also contact support@trinocasino.best to request that marketing consent be withdrawn. This choice does not normally affect essential service communications, including security alerts, transaction messages, account notices or information about important changes to the website or services.

Sharing information with service providers

Information may be shared where reasonably necessary to provide the services and carry out the purposes described in this policy. This may include sharing information with payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support providers, analytics providers and professional advisers. These parties should handle information appropriately and only for agreed purposes.

Information may also be disclosed where required to meet a legal obligation, respond to a lawful request, investigate suspected fraud or unlawful activity, protect the website or its users, or establish and defend legal rights. If information is processed in another country, safeguards may apply where required by relevant privacy requirements. Trino Casino does not treat personal information as a product for sale.

Security, storage and retention

Trino Casino uses reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Measures may include access controls, account security processes, monitoring, secure handling procedures and encryption where appropriate. Access to personal information may be limited to people and providers who need it for legitimate business, service, security or compliance purposes.

No website, internet transmission or electronic storage system can be guaranteed to be completely secure. Players should keep usernames, passwords and verification information confidential, use appropriate device security and contact support promptly if they suspect unauthorised access or unusual activity on an account.

How long information is kept

Personal information is retained for as long as it is reasonably needed for the purposes described in this policy. This may include providing services, maintaining account and security records, resolving complaints or disputes, preventing fraud, supporting audits and meeting legal or compliance requirements.

Closing an account does not necessarily mean that all information is deleted immediately. Some account, identity, payment, transaction and security records must be kept for a period required by law, even after an account has been closed. Other information may be retained where it is needed to establish, exercise or defend legal rights, investigate suspected misuse or protect the security of the website and its users.

When information is no longer needed, it may be securely deleted, anonymised or placed beyond active use, subject to any continuing legal, security or compliance requirements. Information used for statistics or service improvement may be combined or anonymised so that it is not reasonably linked to an individual player.

Children and third-party websites

The services are intended for adults who are legally permitted to use online gambling services in their location. Trino Casino does not knowingly invite children to create gambling accounts or provide personal information for gambling purposes. If information relating to a child is identified, reasonable steps may be taken to remove it and restrict access, subject to any information that must be retained for security or legal reasons.

The website may contain links to, or integrations with, third-party websites, payment services and other platforms. Those services may collect and handle information under their own privacy policies and terms. Players should review the relevant information before providing personal details. Trino Casino is not responsible for privacy practices on websites or services that it does not operate.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking for access to personal information held about them, requesting correction of inaccurate or incomplete information, requesting deletion of their information and withdrawing consent to marketing. Other rights may also apply, such as asking how information is handled, objecting to certain uses or requesting limits on processing.

Making a privacy request

To exercise a privacy right or ask a question about personal information, contact support@trinocasino.best. The request should explain what is being requested and include enough information to help identify the relevant account. For account security, Trino Casino may need to verify the identity of the person making a request before providing information, correcting records, deleting information or changing marketing preferences.

Request access to personal information by asking what information is held and, where appropriate, requesting a copy.
Request correction by identifying information that is inaccurate, incomplete or out of date.
Request deletion of personal information, subject to records that must be retained for legal, security, fraud prevention or other legitimate purposes.
Withdraw consent to marketing by contacting support@trinocasino.best or using an available unsubscribe or preference option.
Ask questions about how personal information is collected, used, shared, stored or protected.

A request may be refused or limited where this is permitted or required by applicable requirements. For example, restrictions may apply where providing information could affect another person’s privacy, compromise security checks, interfere with fraud prevention, or conflict with record-keeping duties. If a request cannot be completed in full, the reason will generally be explained.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be published on this page. Players should review the policy periodically, particularly before continuing to use the website after a significant update. Continued use of the services after an update may indicate acceptance of the updated policy where permitted.