Betting Rules

These Betting Rules explain the general conditions that apply when you place bets through Trino Casino. They are intended to help players understand how bets are accepted, recorded, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before using the website.

Trino Casino operates under two gaming licences: one from the Curaçao Gaming Authority (reference OGL/2024/112/0974, issued 24 June 2025) and one from the Comoros Autonomous Island of Anjouan (reference ALSI-202412042-FI2).

General betting conditions

By opening an account, accessing the website or placing a bet, you agree to follow these Betting Rules and any other terms that apply to your use of Trino Casino. If you do not understand a rule, you should seek clarification before placing a bet. The rules may apply differently depending on the game, product, market or betting feature selected.

You must be legally permitted to participate in online gambling in the place where you are located. You are responsible for checking and complying with any laws that apply to you. Trino Casino may restrict access, refuse a bet or suspend account activity where required by law, regulation, internal controls or the applicable account terms.

Only one person may use an account, and you must keep your login information secure. Bets must be placed personally by the registered account holder. You must not allow another person to use your account, place bets on your behalf or access betting services through your account. You must also provide accurate and current information when requested.

All bets are subject to the rules displayed for the relevant game, market or product.
A bet is not necessarily accepted merely because a selection has been made or an amount has been entered.
A bet is generally considered accepted only when it has been confirmed and recorded in your account activity.
You should check your bet details promptly and report any apparent error through the available support process.
You must not use the website for unlawful activity, fraud, manipulation or any activity that could compromise its security.

Trino Casino may use reasonable checks to protect players, maintain platform integrity and meet responsible gambling, identity, anti-money laundering and other compliance obligations. These checks may affect the availability of an account, a payment method, a promotion or a betting service.

Placing, changing and cancelling bets

Before confirming a bet, review the selected game or market, stake, odds or displayed terms, potential return and any other information shown on screen. You are responsible for checking that the information is correct before submitting the bet. The system record will normally be used to determine what was selected and when the bet was placed.

Once a bet has been submitted and accepted, it may not be changed or cancelled unless the relevant product rules specifically allow it. If a cancellation, cash-out or similar feature is available, it may be subject to conditions, technical availability and confirmation. A request is not effective until it has been successfully processed and shown as completed.

A bet may be rejected, delayed, voided or otherwise adjusted where there is a system error, pricing error, connection failure, suspicious activity, an obvious mistake or another circumstance covered by the relevant rules. Where this occurs, the outcome will be handled in accordance with the applicable terms and the circumstances of the event.

Transaction records

Your account history may show bets that are pending, open, won, lost, void, cancelled or settled. Status information can take time to update while results are being checked. You should retain your own records and contact support promptly if a transaction appears incomplete, duplicated or inconsistent with the confirmation shown at the time.

You must not attempt to exploit a technical fault or place bets while knowingly using incorrect information. If you notice a material error, stop using the affected feature and report it. Trino Casino may review related activity and take action where necessary to correct an error or protect the integrity of the service.

Results, settlement and payment of winnings

Bets are settled using the official result or outcome applicable to the relevant game or market. The source used may depend on the product and may be identified in the specific rules displayed with that product. If an outcome is changed, withdrawn, postponed, abandoned or cannot be verified, the relevant product rules will determine whether the bet remains active, is resettled or is treated as void.

Where a bet is settled as a win, the amount credited will be calculated using the applicable stake, odds, prize calculation or other terms shown when the bet was accepted. Any applicable conditions, limits, taxes, fees or account requirements will be dealt with under the relevant Terms and Conditions. No result should be treated as final until it has been confirmed in the account.

If there is a disagreement about a result or settlement, the account record, transaction data and relevant official information may be reviewed. Trino Casino may correct a settlement where it was affected by an error or where the original result was not valid. Players should provide clear details when raising a query, including the date, product and transaction reference where available.

Check the bet confirmation and account history after placing a bet.
Allow time for the relevant game or event to finish and for the result to be verified.
Review the settled status and credited amount before assuming that a bet has been completed.
Raise any apparent issue promptly through the available contact or support channel.
Do not place additional bets in an attempt to recover an amount that you believe has been settled incorrectly.

Withdrawals and winnings may be subject to identity verification, payment checks and other lawful account controls. The availability of a payment method or the timing of a transaction can vary. Trino Casino does not promise a particular processing period unless one is expressly stated in the applicable terms.

Errors, prohibited conduct and disputes

Errors can include incorrect prices, duplicated transactions, technical faults, inaccurate event information or a bet being accepted after a relevant result is known. If an error affects a bet, Trino Casino may take reasonable steps to correct the transaction in line with the applicable rules. This may include voiding the bet, correcting the amount or reversing an incorrect credit.

Players must not interfere with the website, use automated tools without permission, attempt to bypass security controls or take advantage of a vulnerability. Collusion, identity misuse, payment fraud, money laundering, match manipulation and any other dishonest conduct are prohibited. Suspected conduct may be investigated and may result in restrictions, suspension or account closure, subject to applicable law.

If you believe a bet has been incorrectly accepted or settled, first review the relevant product rules and your account history. You can then raise the matter through the available support channel. Provide enough information for the transaction to be identified, but do not send passwords, security codes or unnecessary sensitive information.

Complaints will be considered using the available account records, system logs, displayed rules and relevant official results. You may be asked to complete reasonable verification before information about an account or transaction can be discussed. Nothing in these rules removes any rights or protections that cannot lawfully be excluded under Australian law.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only bet what you can afford to lose, set a budget before you play and avoid chasing losses. You should never borrow money, use essential household funds or gamble when you are distressed, tired or under the influence of alcohol or other substances.

Set personal deposit, spending or time limits where these tools are available.
Take regular breaks and keep track of the time and money you spend.
Do not increase your stakes simply because you have lost.
Consider taking a break or closing your account if gambling stops being enjoyable.
Seek help from an appropriate Australian gambling support service if you are concerned about your gambling or someone else's gambling.

You can review the Responsible Gambling information on the website for details about available controls, account restrictions and self-exclusion options. Responsible gambling tools may take effect according to the conditions explained when they are selected. If you request a restriction, do not continue using another account or payment method to avoid it.

These Betting Rules may be updated from time to time to reflect changes to products, law, regulation or operating processes. The current version published on the website applies from its stated effective date. If a specific product rule conflicts with a general statement on this page, the specific product rule will generally apply to that product. You should review the applicable rules before placing each bet.